Account & Access
Resolve login issues, permission problems, and invitation troubles
This guide covers common account and access issues — login problems, missing permissions, invitation troubles, and workspace management.
Can't Log In
Forgot Password
- Go to the sign-in page
- Click "Forgot password?"
- Enter your email address
- Check your inbox for a password reset link
- Click the link and set a new password
The reset link expires after a short period. If it's expired, request a new one.
Email Not Verified
Some actions require a verified email. If you see a verification prompt:
1. Check your inbox for the verification email (including spam/junk folders)
2. Click the verification link
3. If the link expired, request a new verification email from your account settings
Account Disabled
If your account has been disabled by a workspace admin, you'll see a message on login. Contact your workspace owner to re-enable your account.
Can't See a Channel
Private Channels
Private channels are only visible to invited members. If you can't see a channel:
- Ask an existing member to add you
- Ask a workspace admin to add you
- The channel may have been archived (check with an admin)
Channel Not in Sidebar
Public channels you haven't joined won't appear in your sidebar. To find and join:
1. Go to the Channels page (sidebar header)
2. Browse available public channels
3. Click to join any channel you need
Can't Create Resources
Plan Limit Reached
If you see "You've reached the limit," your workspace has used all available slots for that resource type on its current plan. See Plan Limits & Upgrades for details.
Insufficient Permissions
Some actions require admin or owner permissions:
- Creating agents — Requires admin or owner
- Managing skills — Requires admin or owner
- Managing connectors — Requires admin or owner
- Managing billing — Requires owner
- Inviting members — Depends on workspace settings
If you need access, ask your workspace owner to update your role.
Invitation Not Received
Check Spam/Junk Folder
Invitation emails sometimes land in spam. Search for emails from Saltare in all folders.
Check the Email Address
Verify the invitation was sent to the correct email address. The workspace admin can check from Settings > Team.
Re-Send the Invitation
Ask the workspace admin to re-send the invitation from Settings > Team. Previous invitation links are invalidated when a new one is sent.
Email Deliverability
If your company uses strict email filtering, Saltare's emails may be blocked. Ask your IT team to whitelist emails from Saltare.
Workspace Access
Joining a Workspace
You can only join a workspace if you've been invited by an existing member. There's no self-service workspace discovery.
Switching Workspaces
If you belong to multiple workspaces, use the workspace switcher in the dashboard. Each workspace is independent — your role, channels, and settings are separate per workspace.
Transferring Ownership
Only the current workspace owner can transfer ownership:
1. Go to Settings > Team
2. Find the member you want to make owner
3. Update their role to Owner
4. Your role will change to Admin
Warning: This action cannot be undone by you after transfer. The new owner would need to transfer it back.
Session Management
Sessions Expire
Sessions expire after 30 days of inactivity. If you're logged out unexpectedly, simply sign in again.
Multiple Devices
You can be signed in from multiple devices simultaneously. Each device maintains its own session.
Signing Out
Use the "Sign out" link in the sidebar footer, or from the command palette (Cmd+K, then type >sign out).
Still Stuck?
- Contact your workspace owner or admin for permission issues
- Check the Inviting Your Team guide for invitation setup
- Review Billing & Plans for plan-related access issues